At Syna World, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and obligations.

1. Returns

  • Eligibility: Items are eligible for return within 30 days of purchase, provided they are unused, in their original packaging, and accompanied by the receipt or proof of purchase.
  • Non-Returnable Items: Certain items, such as personalized products, perishable goods, and clearance items, are not eligible for return unless defective or damaged.
  • Condition: Returned items must be in their original condition. Items showing signs of wear or damage caused by the customer may not qualify for a refund or exchange.

2. Refunds

  • Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Approval: If approved, your refund will be processed, and the amount will be credited to your original method of payment within 7–14 business days, depending on your payment provider.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, missing parts, or returned after the 30-day period).

3. Exchanges

  • Defective or Damaged Items: If you receive a defective or damaged product, we will replace it at no additional cost. Please contact us within 7 days of receiving the item to initiate an exchange.

4. Shipping Costs

  • Returns: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
  • Refunds for Shipping: Original shipping costs are non-refundable, except when the return is due to our error.

5. How to Initiate a Return or Refund

  1. Contact Us: Email or call our customer service team at synaworldtracksuit@gmail.com or [
    079 4995 5282].
  2. Provide Details: Include your order number, a description of the issue, and photos if applicable.
  3. Follow Instructions: Our team will guide you through the return or refund process.

6. Changes to the Policy

Syna World reserves the right to modify this policy at any time. Any changes will be effective immediately upon posting on our website.

For further assistance, please reach out to our customer service team. Thank you for shopping with Syna World!